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FAQ's

FAQ’s:

 

Where are your products made?

A: Most of our products are created by us here in Perth, Western Australia. Our superhot chillies are grown at an organic farm in W.A and then processed in our licensed kitchen and made in small batches. Some of our chilli powders and dried pods are imported from the US.

Can I buy these products anywhere else?

A: Yes. We sometimes attend markets and festivals here in Perth. Please check the home page for upcoming festivals and dates.

There are a few of shops around Australia also stocking our Heatseekers Chilli range. Please see the suppliers tab for more information or ask a shop near you to stock our range. If you recommend someone that orders we will send you a pack of goodies also!

How much is postage and can you ship overseas? Is pick up an option?

A: Depends on location and the weight and bulkiness of your order. We will charge you whatever Australia Post charge us. All items are wrapped in bubblewrap to prevent breakages.

Yes we do send overseas and recommend that you choose registered post so you are able to track it.

Pick up is available at local Markets (check for dates) or occasionally from out home in Roleystone or either of our 'real' workplaces in Midland or Canning Vale by appointment. Please send us an email or Facebook message if you would like to arrange for collection of out products.

 

How soon will my order be sent and when will I receive it?

A: Orders are generally sent the next working day, occasionally the same day depending on the time the order is received. If you are in W.A you will generally receive your order the following day. For the rest of Australia it can take up to 2 weeks from when sent. If you choose Express it can take up to 2 days. Overseas customers do take longer and a time frame can’t be guaranteed but it is generally around 1-2 weeks or up to 3months if you choose seamail.

What if my order is lost or broken?

A: We will gladly replace any broken orders. All items are packaged carefully with bubblewrap and boxes, but it is beyond our control with how Australia Post handles your package. If your product happens to be broken, please take a photo and email it through. As all orders come with tracking, your order should not be lost. If it doesn’t arrive you will need to contact the post office or visit Australia Post’s website with your tracking number.

Why do you only make superhot products, what about a milder one?

A: Heatseekers Chilli was born due to the lack of superhot products out there. We are trying to fill a market gap and provide you with gourmet quality and unique products that you can’t find anywhere else. We will only specialise in hot and superhot products so that our focus is not spread out too much. There are hundreds of Jalapeno and Sweet chilli sauces out there already and surely there doesn’t need to be another one out on the market. Heatseekers Chilli will continue to be in the forefront of superhots and provide the hottest and best tasting chilli food products around.

I’ve had hotter sauces made with extract or oleoresin, why don’t you make products like these?

A: Heatseekers Chilli’s aim is to provide natural superhot sauces that also have awesome flavour! This can’t be achieved with extract sauces due to the nasty chemical/metallic taste that it gives off. No matter how many other ingredients you add it is impossible to mask that taste. Extract sauces are usually made as novelty or “dare” sauces to prove some sort of machoness. Problem is that this stuff actually makes you sick if you have more than a few drops and is why you are hearing more and more often of people being taken away by ambulances at chilli eating competitions. We don’t want to kill you and want to make sure that you actually enjoy eating your sauce as well as getting that natural “high” or “rush” that chilli gives.

Flavour is just as important as heat in our products and once you become a serious chilli head and get used to the heat then you can start to appreciate all of the different flavours that the superhots produce.

However, if you do want something hotter than superhot chillies, but without that extract taste, then I have created "Incinerator” for your heat seeking pleasure! Made with the best tasting superhot chillies but kicked up to the next heat level by 16 million pure capsaicin crystals (the absolute hottest thing in the world!). This one will rock you. Awesome flavour and awesome heat which will also pass the extract sauces out there.

Do you add artificial preservatives, flavours or colours? Are they vegan and gluten free?

Nothing artificial is added. We use natural preservatives such as lime and vinegar as well as the correct processing procedures to ensure shelf life of our products. Please note however that there may be the occasional ingredient that already contains one of these eg. Worcestershire sauce in Smokey Jolokia contains flavours. Many additives have been questioned on how it affects your health and mood so we try to stay away from these for your benefit.

Yes they are Vegan friendly. No animal products are used. The only products not Gluten free are Smokey Jolokia, Infernum and Knock Out.

Why is something out of stock? Can’t you just make more?

A: Most of our products contain chillies that we have specially grown. We don’t use run-of-the-mill ingredients which is why our products are so unique. So unfortunately due to weather, season and growing conditions, something may not always be available all year round. However we will do our best to grow as much as possible and produce as many products as we can.

What are superhot chillies?

A: Superhot chillies are chillies that rate around 700,000 and over on the Scoville Heat Unit Scale such as Carolina Reaper, Trinidad Scorpions, Bhut Jolokia, Moruga Scorpion and the 7 Pot. Colours other than red are also available in these superhots but are generally a little less hot then the original red varieties. Habaneros are considered as Hot Chillies but were once the hottest in the world and they rate around 300,000 SHU’s. Jalapenos are mild and rated around 10,000 SHU’s.

 

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